Privacy Policy

Information We Collect

When you register for our trading sessions or browse our platform, we gather several types of information. Some data comes directly from you, while other information gets collected automatically through your device.

Personal Information You Provide

• Full name and contact details including email address and phone number
• Billing address and payment information for course enrollments
• Educational background and trading experience level
• Communication preferences and language settings
• Any additional information you share in course applications or correspondence

Automatically Collected Data

• IP address, browser type, and device information
• Pages visited, time spent on platform, and navigation patterns
• Referral sources and search terms used to find our site
• Session recordings for improving user experience (anonymized)
• Cookies and similar tracking technologies as detailed in our Cookie Policy

How We Use Your Information

Your data helps us deliver better educational experiences and maintain our platform effectively. We're pretty straightforward about why we need this information.

Legal Basis for Processing

Under Bulgarian and European data protection law, we process your personal information based on specific legal grounds. Here's what applies in different situations.

Data Sharing and Disclosure

We don't sell your personal information to anyone. That's not our business model, and frankly, it never will be. However, we do share data with specific partners who help us operate our platform.

Service Providers

Third-party companies assist with payment processing, email delivery, hosting services, and analytics. These providers only access data necessary for their specific functions and must protect your information according to our standards.

Legal Requirements

We may disclose information when required by Bulgarian law enforcement, regulatory authorities, or court orders. This includes situations involving suspected illegal activity, security threats, or protection of our legal rights.

Your Privacy Rights

Bulgarian law grants you several rights regarding your personal data. You can exercise these rights by contacting us directly.

• Access: Request a copy of personal information we hold about you, including details about processing activities
• Rectification: Correct inaccurate or incomplete information in your account profile
• Erasure: Request deletion of your data when no longer necessary for original purposes (subject to legal retention requirements)
• Restriction: Limit how we process your information in certain circumstances
• Portability: Receive your data in a structured, commonly used format for transfer to another service
• Objection: Oppose processing based on legitimate interests or for direct marketing purposes
• Withdraw Consent: Revoke permission for processing activities that require your consent

To exercise any right, send a detailed request to our contact address. We'll respond within 30 days and verify your identity before processing requests. There's no fee unless your request is clearly unfounded or excessive.

Data Security Measures

Protecting your information isn't just a legal requirement—it's fundamental to how we operate. We implement multiple security layers across our infrastructure.

Technical Safeguards

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of sensitive information including payment details
• Regular security audits and vulnerability assessments
• Firewalls and intrusion detection systems monitoring network activity
• Secure backup procedures with encrypted off-site storage

Organizational Measures

• Access controls limiting data exposure to authorized personnel only
• Staff training on data protection principles and security protocols
• Confidentiality agreements with all employees and contractors
• Incident response procedures for potential data breaches
• Regular policy reviews to address emerging threats

Despite our precautions, no internet transmission is completely secure. While we strive to protect your data, we can't guarantee absolute security. You should also take steps to safeguard your account credentials and report suspicious activity immediately.

Data Retention Periods

We keep your information only as long as needed for legitimate purposes or as required by law. Different data types have different retention schedules.

After retention periods expire, we securely delete or anonymize data so it can't identify individuals. Some anonymized information may be retained indefinitely for statistical analysis and research purposes.

International Data Transfers

Our primary servers are located within the European Union, but some service providers operate from other countries. When data leaves Bulgaria or the EU, we ensure appropriate protections exist.

Transfer mechanisms include Standard Contractual Clauses approved by the European Commission, adequacy decisions for certain jurisdictions, and binding corporate rules for multinational partners. You can request details about specific transfers and safeguards by contacting our privacy team.

Children's Privacy

Our trading education services target adults aged 18 and older. We don't knowingly collect information from minors under 18 without parental consent. If you believe we've inadvertently gathered data from a child, please contact us immediately so we can delete it.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and understand how visitors interact with our platform. You can control cookie settings through your browser preferences.

Essential Cookies

These cookies are necessary for basic site functionality, including session management, security features, and access to protected areas. You can't opt out of essential cookies without affecting platform performance.

Analytics Cookies

We track aggregate usage statistics to improve content and identify technical issues. This data gets anonymized and doesn't identify individual users. You can disable analytics cookies without impacting your user experience.

Marketing Cookies

With your consent, we use cookies to deliver relevant advertising and measure campaign effectiveness. You can withdraw consent anytime through our cookie preference center or browser settings.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices, legal requirements, or business operations. Significant modifications will be communicated through email notifications or prominent website notices.

The "Last Updated" date at the top indicates when changes last occurred. Continuing to use our platform after updates means you accept the revised terms. If you disagree with changes, you should stop using our services and request account deletion.

Complaints and Supervisory Authority

If you're unhappy with how we handle your personal data, please contact us first so we can address your concerns. You also have the right to file a complaint with the Bulgarian Commission for Personal Data Protection.

Commission for Personal Data Protection:
2 Prof. Tsvetan Lazarov Blvd.
Sofia 1592, Bulgaria
Website: www.cpdp.bg